Business
Cost, fleet mix & returns
Where margin is leaking: effective cost per delivery by fleet category, the quality-versus-cost quadrant that drives volume reallocation, and reverse-logistics economics per account.
Network cost to serve
$1.98
Cheapest fleet category
Agencies
Highest quality
Controlled Fleet
Replace / reduce
17 pairings
Carrier & fleet quadrant
Quality score vs. effective cost per delivery, by depot × fleet category. Colour = recommended action.
Upper-left = expensive and low quality (replace); lower-right = cheap and high quality (grow). Dashed lines are the network medians (90.0% quality, $1.97 cost).
Recommended fleet actions
30 depot × fleet pairings
- Increase volume8
- Maintain and renegotiate6
- Correct operational execution20
- Reduce volume or replace17
Worst offenders
NYC1 · Delivery Partners - 87.8% @ $2.63
LAX2 · Delivery Partners - 84.4% @ $2.47
LAX2 · Controlled Fleet - 88.3% @ $2.28
MIA2 · Delivery Partners - 88.2% @ $2.27
ONT1 · Delivery Partners - 89.3% @ $2.27
Returns & reverse logistics
Return rate and reverse-cycle time by account
| Account | Return rate | Reverse cycle |
|---|---|---|
| Anchor Outdoor | 15.6% | 4 days |
| Solstice Apparel | 13.0% | 6.3 days |
| Verve Beauty | 13.0% | 6 days |
| Pulse Electronics | 11.4% | 7.1 days |
| BrightCart | 9.2% | 6 days |
| Nimbus Home Goods | 7.5% | 8.6 days |
Disposition mix
Restock recovers value; liquidate and discard destroy it